Online Shop: By placing an order with us, you confirm your agreement to the Terms and Conditions below. Please contact us before placing your order if you have any questions about these Terms.
All sales and services advertised on http://paws4training.net/shop/ are provided by Paws 4 Training
We can be contacted at the following address:
Alpine Bungalow
Bungay Road
Hempnall
Norwich
NR15 2NQ
United Kingdom
Tel: +44 (0) 7709 539903
E-mail: shop@paws4training.net
Pricing Policy
All prices shown on the website are in £ Sterling and may change from time to time. We reserve the right to change prices.
Goods are described as accurately as possible at the time of being published. The colours for the products in the photos used on our website may differ slightly from the product you receive.
Paws 4 Training retains the right to decline orders if the price displayed is incorrect.
Payment: Payments are made online securely via Stripe. All Payments are made in GBP.
The checks made through the Stripe process may issue “cautionary” and/or “warning” messages to us. Therefore, non-acceptance of an order may be the result of one of the following:
- The product you ordered is unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in our Terms and Conditions.
Postage & Packaging: Postage fees are a flat rate. All items posted in the UK will be sent by Royal Mail, First Class. Please contact us for bulk orders as the items will be posted via Parcel Force within the UK.
Deliveries to the Rest of the World are made by Royal Mail Air Mail (Small Packet) or for orders over 2kg in weight Parcel Force Global Priority.
For outside of the UK Please allow 2 weeks for delivery. However, we will endeavour to send your order within one day of the order being manufactured.
Duty fees may apply on top of shipping with larger orders. The customer will be required to pay this fee – we will send an invoice for the amount once received.
Returns & Exchanges: Returns must be processed within 30 days of your purchase. We are happy to exchange items if the size is unsuitable for your dog, provided the product is still in saleable condition.
Please contact us immediately if you require a different size.
We will also refund any product that is still in saleable condition if the product is unsuitable for your dog.
Returns postage to the customer will be covered by Paws 4 Training. Postage back to us must be covered by the customer. The customer is responsible for returning the order in supplied condition and is responsible for the safe return of goods and conditions of transit.
Our harnesses, leads, collars and training lines are all made to order. Orders will be completed within 2 weeks of the order being received, during busier times you will be notified if your order may take a little longer to produce. Orders are made on a first come first served bases.
We pride ourselves on making a quality durable product and use high-quality materials for all of our products. When ordering online please ensure you select the correct size. We will make the order to the specifications requested. Should the product not be of the correct size you must notify Paws 4 Training immediately for this to be rectified. A change in sizing may increase the cost of the product.
We take every care to ensure the quality and durability of our products and will advise on the correct use.
We offer to refund you if you are not satisfied with our product but cannot accept responsibility for any loss or damage caused by using our products.