Overview
Online Shop: By placing an order with us, you confirm your agreement to the Terms and Conditions below. Please contact us before placing your order if you have any questions about these Terms.
All sales and services advertised on http://paws4training.net/shop/ are provided by Paws 4 Training
We can be contacted at the following address:
Alpine Bungalow
Bungay Road
Hempnall
Norwich
NR15 2NQ
United Kingdom
Tel: +44 (0) 7709 539903
E-mail: shop@paws4training.net
Pricing Policy
All prices shown on the website are in £ Sterling and may change from time to time. We reserve the right to change prices.
Goods are described as accurately as possible at the time of being published. The colours for the products in the photos used on our website may differ slightly from the product you receive.
The Pawfect Apparel Company (and Paws 4 Training) retains the right to decline orders if the price displayed is incorrect.
Payment: Payments are made online securely via Stripe. All Payments are made in GBP.
The checks made through the Stripe process may issue “cautionary” and/or “warning” messages to us. Therefore, non-acceptance of an order may be the result of one of the following:
- The product you ordered is unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in our Terms and Conditions.
Postage & Packaging: Postage fees are a flat rate. All items posted in the UK will be sent by Royal Mail, First Class. Please contact us for bulk orders as the items will be posted via Parcel Force within the UK.
Deliveries to the Rest of the World are made by Royal Mail Air Mail (Small Packet) or for orders over 2kg in weight Parcel Force Global Priority.
For outside of the UK Please allow 2 weeks for delivery. However, we will endeavor to send your order within one day of the order being manufactured.
Duty fees may apply on top of shipping with larger orders. The customer will be required to pay this fee – we will send an invoice for the amount once received.
Returns & Exchanges: Returns must be processed within 30 days of your purchase. We are happy to exchange items if the size is unsuitable for your dog, provided the product is still in saleable condition.
Please contact us immediately if you require a different size.
We will also refund any product that is still in saleable condition if the product is unsuitable for your dog.
Our harnesses, leads, collars, safety straps and training lines are all made to order. Orders will be completed within 2 weeks of the order being received, during busier times you will be notified if your order may take a little longer to produce. Orders are made on a first come first served bases.
We pride ourselves on making a quality durable product and use high-quality materials for all of our products. When ordering online please ensure you select the correct size. We will make the order to the specifications requested. Should the product not be of the correct size you must notify Paws 4 Training immediately for this to be rectified. A change in sizing may increase the cost of the product.
We take every care to ensure the quality and durability of our products and will advise on the correct use.
We offer to refund you if you are not satisfied with our product but cannot accept responsibility for any loss or damage caused by using our products.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@paws4training.net
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Shipping Returns
To return your product, you should mail your product to: The Pawfect Apparel Company, Alpine Bungalow, Bungay Road, Hempnall, Norwich, Norfolk, NR15 2NQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at shop@thepawfectapparelcompany.co.uk for questions related to refunds and returns.
Privacy Policy
This privacy statement tells you what to expect when we process your personal information. It is important for you to read this statement in full to understand how we use your data and your rights in relation to your data.
The Pawfect Apparel Company (Paws 4 Training) needs to process personal data in order to deliver our services to you and to allow users to receive our email newsletter service.
We are committed to treating your information securely, with respect, and in line with data protection law.
What Information do we collect and how is it used?
We will only collect personal information when we need it. The type of information we need from you will relate purely to contact information allowing us to communicate with you. When we ask you for information, we will make it clear why we need it.
We only collect personal information when you complete the forms on this website if you wish to ask for our email newsletter.
Receive our email newsletters:
- we will need your name and email address.
- we need your consent to be added to the newsletter mailing list.
- we will use this information to provide you with email newsletters.
How will we protect the information collected about you?
We will apply appropriate technical and organisational measures to ensure your personal information is secure. For example, we have systems in place to ensure that access to personal information is restricted to authorised individuals on a strictly need-to-know basis.
When we need to share personal data with our contractors and third-party suppliers, our relationships are governed by our contracts with them which include strict data sharing and confidentiality protocols.
We will not discuss your personal information with anyone other than you unless you have given us prior written authorisation to do so or where we have received clear verbal instruction from you (as a one-off circumstance).
Who will we share your information with?
We never share personal information with any other organisation for third-party marketing purposes.
Sometimes we will need to share personal information we hold about you with other organisations that we work with or who provide services on our behalf, for example, an email processing company distributing our newsletters. When sharing information we will comply with all aspects of data protection law. All our data-sharing relationships are governed by contracts that include strict data-sharing and confidentiality protocols.
We may also share information when required by law, for example, where ordered by the Court or to protect an individual from immediate harm.
What are your rights in relation to your data?
We are committed to upholding your rights in respect of your personal data.
The right to be informed
Through the provision of this and other privacy notices on the website, we will be open and transparent about how and why we use your personal information.
The right of access
You have a right to ask us what personal information we hold about you and to request a copy of your information. This is known as a ‘subject access request’ (SAR).
SARs need to be made in writing and we ask that your written request be accompanied by proof of your address and identity.
If you are seeking to obtain specific information (e.g. about a particular matter or from a particular time period), it helps if you clarify the details of what you would like to receive in your written request.
If someone is requesting information on your behalf they will need written confirmation from you to evidence your consent for us to release this and proof of ID (both yours and theirs).
We have 30 calendar days within which to provide you with the information you’ve asked for (although we will try to provide this to you as promptly as possible).
The right to rectification
You can ask us to rectify your personal data if it is inaccurate or incomplete. Please help us to keep our records accurate by keeping us informed if your details change.
The right to erasure
The right to erasure is also known as ‘the right to be forgotten’. In some circumstances, you can ask us to delete or remove personal data where there is no compelling reason for its continued processing. This is not an absolute right, and we will need to consider the circumstances of any such request and balance this against our need to continue processing the data. Our response will also be guided by the provisions of our retention schedule.
How long will you keep my data?
We only hold records during the period of our relationship and for a set period afterward to allow us to meet our legal obligations, including resolving any follow-up issues between us.
For our email marketing list, our systems automatically remove email addresses that are unresponsive or exhibit delivery problems. In addition, users are always able to unsubscribe from the lists using the links provided in the email itself, unsubscribed users are deleted immediately from our list.
Please contact us if you would like any more information.
What cookies do you use?
To make this site simpler to use, we sometimes place small files on your computer. These are known as cookies, almost all websites do this too. Cookies have many uses and most are not damaging to your privacy, all of the cookies used on this website fall into that category. We do not use cookies that collect or transfer your personal data to other websites for advertising or any other purpose.
Cookies are used on this site purely to improve services for you through, for example:
- enabling a service to recognise your device so you don’t have to give the same information several times during one task
- recognising that you may already have given a username and password so you don’t need to do it for every web page requested
- measuring how many people are using the site, so it can be made easier to use and there’s enough capacity to ensure it is fast enough
We use Google Analytics to measure how many people use this site. We do this to make sure the site is meeting users’ needs and to understand how we could improve it.
Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify who you are. We also do not allow Google to use or share our analytics data.
The following cookies are used by Google Analytics:
- _utma stores a randomly generated number for 2 years
- _utmb stores a randomly generated number for 30 minutes
- _utmc stores a randomly generated number until you close your browser
- _utmz stores a randomly generated number and anonymous information on how the site was reached (e.g. directly or via a link or a search) for 6 months
The following cookie is used to provide other normal website functions:
- asp.net_sessionid stores a randomly generated number until you close your browser
If you do not wish to accept any cookies onto your machine you can disable them by adjusting the settings on your browser. However, this is likely to adversely affect the functionality of websites you visit.
For further information visit: www.allaboutcookies.org